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When I placed my order a little late I admit but was hoping it would get here on time this company reached out to me giving me an estimated time frame I responded I needed it by that Friday and there response was we are on it and do our very best to make sure you have for your event on that Saturday. I received my backdrop on the Thursday b4 my event thanks for going the extra mile. We got thru with our breakfast with Santa I gave it to him to use for future events he was thrilled. Would love to send you some pictures tell how I can.got it!