Help and FAQ
Below FAQ are some common concerns of our clients before purchasing the theme, if you have other questions, please just send it to firstname.lastname@example.org
You can upload a image/file by clicking button choose image, you also can send the image/file via e-mail email@example.com.
No, we now support all file types.
We often start processing your items within 24 hours of receiving your order. If you want to cancel the order, please email us, we will try to cancel the order for you, but our cancellation policy has some restrictions. If your items have been shipped, printed by the vendor, or have been sent to the proof of the print backdrop, unfortunately, the order can not be canceled. If you choose to continue to cancel the order, you will need to pay 25% of t
Click the "My Account / Order History" link at the top of right hand side of our site to check your order’s status. If your order has been shipped, we will send you an e-mail to inform the tracking number.
Click the "My Account / Order Status" link at the top of right hand side of our site to track your order.
Click "Create an Account" at the top of the site to enter your name,email address and password. Log in to your account by email address and password.
Click "Sign in" at the top of the site to log in to your account and add or modify your address information in "View Addresses"
Click "Sign in" at the top of the site, click "Forgot your password?" Under the login box, enter your email address, we will send an email to help you reset your password.
Please click this link to view our detailed delivery policy.
We will process the order and ship it within 48 hours after the order is successful. After delivery,we will inform you the tracking number by email. You can view the order status in My Account / Order Status.
We ship worldwide! Please note, it's your own responsibility to find out about the import tax situation in your country.
Shipping fee is automatically calculated before submitting your payment information (shopping cart). This is calculated by weight. Simply add products to your cart and proceed to the checkout page where you will be offered the choice of shipping method and their prices. We will ship your order shortly after we receive the payment from you.
We ship with DHL or USPS. If there is still a problem in your area, let us know directly and we can do our best to ship it accordingly.
"Delivered" but I do not have my backdrop In general,the quickest method to solve a delivery problem is to contact the delivery company directly for getting more information. Oftentimes,they can contact you and resolve the incorrect delivery within 48 hours. If your problem persists, please contact our Customer Service and we can also contact the express company on your behalf.
If the items are perfect, just you don’t like it, within 7 business days of receipt of the items,you can contact us to return or exchange the other items. But custom products(custom including pattern, text, size, etc.) can not be returned. Non-custom products can be returned, but you need to pay the return shipping fee and 25% of the price of items as restocking fee, and the shipping fee is not be refunded. Exchange of other items needs to pay the return shipping fee and 25% of the price of items as restocking fee. For more information on return policy please refer to our return policy.
You can return the photography backdrops, but you need to pay the return shipping fee and 25% of the price of backdrops as restocking fee,and the shipping fee is not be refunded. Before we refund you,we will need to receive the returned photography backdrops.
Unable to find satisfactory answers ? Contact Support