The delivery time depends on the customer country. Please expect the backdrop delivery time to be 5-8 days (default DHL Express) to the USA and Canada. Learn More
Delivery time is stated in calendar days. The delivery time may be longer than stated during the high season and (national) holidays. iBACKROP dose not take the responsibility for the delivery delays that happen due third-party services.
Note: If you want the backdrop to arrive as soon as possible, please indicate the delivery date you need when placing the order so that we can process your order better and faster.
You may return most new, unopened items within 7 days of delivery.We do not accept unreasonable return requests, because our products are all made to order, and we will never sell these returned products to our other customers. We'll offer a full refund (not include shipping fee) or resend a new item to you if the return is a result of our error (you received an incorrect or defective item, etc.). Learn More
Should your package not show up, or arrive damaged, please contact us at:email@example.com.